SHIPPING

Shipping Methods and Costs (AUD):

Method | Cost | Estimated Time

AUS Jump the Queue + Priority Dispatch

  • $30
  • 1-2 Business Days

AUS Melbourne (20km Radius from CBD)

  • $30

AUS Express

  • $20
  • 1-2 Business Days

AUS Standard

  • $7 or FREE for orders over $150
  • 3-5 Business Days

Delivery Time
Orders are processed Monday to Friday between 9:00 AM - 4:45 PM AEST and Saturdays from 9:00 AM - 11:45 AM AEST. Shipping timelines depend on the destination. All shipments, both domestic and international, are handled by Australia Post and can be tracked online.

Same-Day Dispatch
Orders placed under "Same Day Dispatch" must be submitted between 9:00 AM - 1:00 PM on business days (excluding public holidays). Orders placed outside this timeframe will ship the following business day.

Local Delivery
For same-day delivery, orders must be placed between 9:00 AM - 1:00 PM. Customers will be notified via email or text when the order is ready for delivery. Packages will be left in a secure location at the delivery address, and a photo of the drop-off will be provided. Southside is not liable for theft or damage once delivery is confirmed.

Delivery Details
If no one is available at the delivery address, a calling card may be left, redirecting the package to your local post office. You can collect it with a valid photo ID.

Order Tracking
Once your order is packed and dispatched, you’ll receive an email with a tracking number. Allow up to 48 hours for tracking information to be available. Check your junk or spam folder if you don’t see the email.

Important Notes:

  • All sales are final. Orders are processed promptly to ensure timely delivery.
  • Double orders (same items ordered twice) will be shipped before Customer Care can intervene.
  • If an in-stock item is purchased alongside a pre-order item, the order will ship together when the pre-order item arrives.
  • Pre-orders cannot be canceled once placed.
  • Incorrect shipping addresses provided by customers will result in the order being returned to Southside's warehouse.
  • Orders returned as undeliverable will be treated as returns.
  • Southside is not responsible for lost, stolen packages, or transit delays.
  • Once an order is confirmed as delivered via tracking, Southside is no longer liable for the package.

Some packages may require a signature. If no one is available to sign, the package will be redirected to the local post office. Delivery times are estimates and may vary due to customs delays or other factors outside of Southside's control.

Customs and Taxes:
Southside does not handle or collect tax charges or fees. If you decline to pay your country’s customs fees, the parcel will be returned to Southside. A store credit will be issued minus any return shipping fees incurred.

Public Holidays:
Southside does not operate on public holidays. Same-day dispatch or delivery orders will be processed on the next business day.